Customer satisfaction is important to us.
If you receive a damaged, defective, or incorrect product, you may request a return or replacement subject to the conditions below.
Return Eligibility
Returns are accepted if:
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The request is made within 7 days of delivery.
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The product is unused and in its original condition.
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Original packaging and accessories are available.
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Proof of purchase or order number is provided.
Non-Returnable Items
Returns will not be accepted for:
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Products damaged due to misuse.
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Products with physical damage caused after delivery.
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Items returned without original packaging where applicable.
Return Process
To initiate a return:
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Contact our customer support.
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Share your Order Number and photographs of the product (if damaged or defective).
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Our support team will review your request and provide further instructions.
Refunds
Once the returned product is received and inspected:
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Approved refunds will be processed to the original payment method.
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Refund processing may take 5–7 business days depending on the payment provider.
Replacements
Where applicable, replacement products will be dispatched after approval and subject to stock availability.
Shipping Charges
Return shipping charges may be reimbursed only if the return is due to:
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Wrong product delivered
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Damaged product
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Manufacturing defect
Contact
For any return or refund queries, please contact:
Email: support@jshopping.in
