Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
3Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
4Send the parcel to this address:
3993 Hanover Street, New York, NY 10016
5After you have sent the parcel, please inform us of that by sending an email to

Eligibility of Items for Return or Exchange

How can I return/replace an item?

Please visit our Help Desk

Raise a ticket at our Help Desk, you need to provide valid reason to initiate return or replacement of your item.

Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.

You can return/replace an item within 10 days of delivery.

When will I receive my replacement item?

Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.

Will pick up the item I want to return/replace?

Yes, we will pick your item up. In case we are unable to pick it up, you can courier it to us and we will immediately reimburse it to your bank account. All you need to do is provide the airway bill/courier receipt.

What is 10 Days Easy Returns Policy?

Our 10 Days Easy Returns Policy allows you to replace/return your item within 10 days of delivery.

What if my replacement item is out of stock now?

If the item is not available, we will initiate refund.

Do I also need to return the free gift when I return an item?

Yes, this will enable refund/replacement.

Is there any item not eligible for return/replacement?

Most items are eligible for return, except:

· Used/washed/soiled items

· Items returned without original packing, price tags, accessories, etc.

· Inner-wear/sleepwear/socks/handkerchief

· Items which are part of combos/sets

· Automobiles

· Personal care and beauty/baby care/makeup/fragrance

· Household items

· Food/medicine/supplements/pet food

· Books

· Watches

· Car care

· Electronic item where the seal is broken

In case of branded electronic items, the return/repair/replacement policy of the brand will apply.